Frequently Asked Questions
Everything you need to know about your personalized lunar jewelry.
How do I find the moon phase for a specific date?
Our website features a built-in moon phase calculator. Simply enter the date, month, and year of your special milestone, and we will show you exactly how the moon appeared on that night.
What materials are Moonglow pieces made from?
We use high-quality materials including 925 sterling silver, stainless steel, and 18k gold plating. Each moon image is coated in a specialized protective resin that glows in the dark after being exposed to light.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. Please allow 1-3 business days for our artisans to hand-craft your personalized piece before it is shipped.
Does the jewelry really glow in the dark?
Yes! Our pendants are designed to absorb light during the day. When you move into a dark environment, your moon will emit a soft, beautiful glow, mirroring the real moon in the sky.
What is your return policy?
We want you to love your jewelry. If you are not completely satisfied, we offer a 30-day return policy for most items. Please note that certain custom-engraved pieces may be subject to limited return options.
How should I care for my Moonglow jewelry?
To maintain the shine and glow, we recommend avoiding contact with harsh chemicals, perfumes, or prolonged submersion in water. Clean your jewelry gently with a soft microfiber cloth.